Stacey Handcock has seen firsthand how learning to use online banking can boost the confidence of CUA members.

Stacey is a Community and Events Specialist at CUA, Australia’s largest member-owned financial institution. She works in CUA’s North Lakes Community Hub in Queensland and is one of 12 CUA staff members who have been trained to deliver new Digital Springboard courses as part of the Connected Future initiative.

Connected Future is a partnership between Infoxchange, CUA and Red Cross Australia that aims to give people across Australia the digital skills they need to confidently manage their money online and help boost financial and social outcomes in the community.

As part of the initiative we recently released two new Digital Springboard courses: Tools and tips to keep your budget on track and Simple ways to keep your money safe online. Staff and volunteers from CUA and ten other Digital Springboard partner organisations have so far been trained on the new curriculum, which can be delivered online or in-person.

Stacey Handcock sitting at her computer

Stacey delivered five online sessions as part of Scams Awareness Week earlier this month.

“The announcement of the Connected Future Partnership was a great opportunity for us to volunteer and get involved in delivering these sessions digitally to anyone in Australia and also to deliver to our local community,” she says.

“The two new courses really help give participants the confidence to feel in control when it comes to how to effectively identify scams and how to avoid them.”

Stacey says members have been keen to take up opportunities to learn more about online banking and budgeting with team members’ help at the North Lakes hub.

“With the current COVID-19 environment, it has become more important for people to have the skills to get online and manage their budgets and set achievable financial goals,” she says.

“The budgeting course covers different types of budgeting methods, provides tools and resources to help you achieve your financial goals. These courses provide practical tips that will help strengthen the financial capabilities of everyday Australians.”

CUA team members will continue to deliver Digital Springboard training on managing your money safely online and keeping your finances on track virtually through interactive workshops. When COVID-19 pandemic restrictions ease, CUA also plans to run the courses as face-to-face modules in CUA’s North Lakes Hub and possibly from other locations across its network nationally.


Find online or in-person courses.

Find out how to become a Digital Springboard partner and start delivering free courses to your community.