Get our top tips on how to boost your business or organisation through effective social media messaging.

Learn how to build a brand tone of voice and target your business or organisations’ key audiences using social media, and get best practice tips for responding to customer queries and complaints online.

Who is it for?

Anyone who is involved with or interested in starting a small business, enterprise or community group. No prior knowledge of marketing is required.

What it covers

  • How to establish a brand personality and tone of voice on social media
  • How to tailor your brand message to key target audiences
  • How to respond effectively to customer queries and complaints on social media
  • Communicating key business features to your customers online
  • Digital tools that can support online marketing


🕒 approx. 75 mins