Digital Springboard is driven by local delivery partners working with communities to deliver the free digital skills courses.

We provide training to all our partners to help them deliver their chosen courses. Train the trainer sessions may be delivered in-person, in webinars, or via online trainer videos. Last month we delivered face-to-face train the trainer sessions for delivery partners in Footscray, a diverse, multi-cultural suburb in Melbourne’s inner west.

Footscray is also home to the headquarters of the Asylum Seeker Resource Centre (ASRC), a Digital Springboard delivery partner and independent not-for-profit organisation whose programs support and empower people seeking asylum.

Abiola Ajetomobi from the ASRC Innovation Hub joined us at our train the trainer day to introduce the day’s program. In her address, she spoke about the importance of Digital Springboard in building the capacity of the people that they support through the ASRC.

“We know very well that a critical gap for people seeking asylum is digital literacy,” said Abiola.

“So many of them have smart phones, so they have access to social media. But when it comes to accessing jobs, understanding job opportunities, tapping into networks, engaging with the community at large… it becomes a bit challenging if you don’t have the right level of digital literacy and knowledge.”

Participants at train the trainer in Footscray
Participants at train the trainer sessions in Footscray, 22 November 2018

The ASRC currently supports over 3000 people annually who are seeking asylum, from when they first arrive and need help talking over the visa process, to navigating accommodation, getting advice about putting their children in schools, finding material aid and legal assistance.

Joining as a Digital Springboard partner means that the ASRC can further enhance their work in meeting the critical unmet needs of people seeking asylum.

Abiola explained that Digital Springboard offers important capacity building opportunities for their staff and volunteers that will better upskill their members around digital skills.

“I thought ‘wow, what a fantastic innovative project,’” she said.

“We know that in Australia, volunteers play a huge role in any organisation. So for Infoxchange and Google to partner together to have this digital literacy and digital capacity building opportunity for our volunteers, our staff, for community members to be able to support one another – I think it’s really phenomenal.”

The ASRC will begin delivering Digital Springboard courses in 2019.

Thank you to the staff and volunteers of ASRC and our other partner organisations for taking time out of their busy schedules to attend our train the trainer day hosted at VU Metro West.

Read more about the ASRC on their website.

We’ll be delivering the Digital Springboard short courses Social media strategy and Writing for social media.

If you’re involved with or interested in starting a small business, enterprise or community group, then these are the courses for you. Learn how to harness social media to help your business or organisation grow, and get tips on how to establish a brand personality and tone of voice, how to tailor your brand message to key target audiences and more.

The courses are free for anyone to attend, and no prior knowledge of marketing is required.

Want to learn more about Digital Springboard? We’ll be running an information session in the afternoon for anyone that would like to hear about how Digital Springboard will be delivered in Tasmania. Join us to find out how your organisation can help boost digital skills in your community by joining the growing list of Digital Springboard delivery partners across Australia.


Social media strategy and Writing for social media workshops. Register here
Light lunch provided.

Digital Springboard info session. Register here

You can find out more about the Digital Garage event here.

We headed to Logan, Queensland earlier this month to meet new Digital Springboard delivery partners and run courses to help community members boost their career or business.

In early November we delivered popular Digital Springboard courses Writing for social media, Social media strategy and Answering questions with data at Griffith University’s Logan campus.

We also delivered train the trainer to a brand new cohort of not-for-profit organisations who are about to start delivering Digital Springboard courses in the Logan area.

Not-for-profit organisation Youth Education Preparation Program (YEPP) recently joined as a Digital Springboard partner to deliver our courses to at-risk youth and youth experiencing disadvantage in Logan. They plan to deliver an impressive 28 sessions by the end of 2018.

We were thrilled to have the YEPP team join us for train the trainer sessions. Digital Springboard trainer Steph Livingstone also got to spend a day shadowing YEPP team members and learning more about the amazing work they do educating and supporting youth to prepare them for adult life.

“By introducing our young people in the community to Digital Springboard we are offering them an opportunity to bounce into their futures with a taste of technology,” said YEPP Founder and Executive Director Liz Mazza.

Digital Springboard will be working with YEPP and other local delivery partners to provide free digital skills training across Australia for the remainder of the year.

Trainer Steph Livingstone with team members from YEPP
Digital Springboard trainer Steph Livingstone with the YEPP team

What does your organisation do?

Campbell Page is a not-for-profit organisation dedicated to making a difference in our communities. We believe that everyone deserves a chance to be seen, a chance to be heard and a chance to thrive. For over thirty years, community has been at the heart of what we do. We provide disability employment support and employment services in our communities, as well as community development, youth, Indigenous and family programs.

Why did you become a Digital Springboard delivery partner?

To offer a new and exciting workshop to young people who are transitioning from secondary education into employment. We thought a digital literacy platform would be perfect for our younger cohorts who love iPads, phones and computers. At the moment, we’re piloting Digital Springboard as part of our school-based ‘Be-Discovered’ Program that is delivered on campus in multiple specialist schools all around Melbourne. It provides an alternative pathway into a career of choice for many of our customers other than conventional tertiary education.

Campbell Page

What are your community’s needs, and how will Digital Springboard help?

Many of our young people experience additional barriers into employment such as an Intellectual Disability or Autism Spectrum Disorder. This is why we jumped on board with Digital Springboard because many young people feel like they can be themselves online. For our customers, it’s a fun space where they can concentrate on being unique, such as using Canva and other digital tools introduced by Digital Springboard. It’s all about providing something new and innovative for these customers and equipping them with practical skills to use now and in the future.

Who are you delivering Digital Springboard courses to?

We’re delivering Digital Springboard to secondary school students between the ages of 15 – 20 within our local neighbourhoods. While this is just the beginning, we do look forward to growing our partnership with Infoxchange by holding joint events and BBQ’s available to all in the community.

Which courses, and why?

To start with, we’re delivering the resume and cover-letter courses: ‘Build your CV’ and ‘Write a cover letter’. What’s offered is so versatile and allows us to put our own spin on these. In other words, we can change and adapt the content to specifically cater to our customers varying needs.

Read more about Campbell Page on their website.

South Australia is the most digitally excluded state in the country according to the recently released Australian Digital Inclusion Index. So there’s no better time to be rolling out a series of free digital skills courses to local communities in SA.

Over the next few weeks SA will play host to 12 Digital Springboard courses delivered free to the public at local libraries and community centres.

We’re grateful to Public Library Services South Australia for their support in making courses available in City of Marion, City of Onkaparinga, Barossa Council Public Library, City of Playford, Campbelltown Library and City of Prospect, and to Light Regional Public Library for making courses available at Kapunda Library and Freeling Library.

We’ll also be running an additional full day of training for Digital Springboard delivery partners at the State Library of South Australia to provide partners with the skills they need to confidently deliver Digital Springboard courses in their communities. Topics we’ll be covering are: Getting started with Digital Springboard, Start your own business – parts 1, 2 and 3, Get started with code, and Answering questions with data.

Digital Springboard courses are free for anyone to attend and are taught face-to-face by trusted organisations such as community centres, libraries and not-for-profit organisations.

Browse courses being delivered in South Australia and register here.

Schedule of events

Monday 24 September 2018

  • Writing for social media – delivered by City of Marion
    10:30am-11:45am, Cove Civic Centre, 1 Ragamuffin Drive, Hallett Cove
  • Social media strategy – delivered by City of Marion
    1:00pm-2:45pm, Cove Civic Centre, 1 Ragamuffin Drive, Hallett Cove

Tuesday 25 September 2018

  • Train the trainer for Digital Springboard delivery partners exclusive for Community Centres SA – delivered by Infoxchange
    Build a CV, 1:00pm-2:30pm, Community Centres SA
    Write a cover letter, 3:00pm-4:30pm, Community Centres SA
  • Build a CV – delivered by Infoxchange and City of Onkaparinga
    2:00pm-3:30pm, Seaford Library, Grand Blvd, Seaford

Wednesday 26 September 2018

  • Train the trainer for Digital Springboard delivery partners – delivered by Infoxchange
    State Library of South Australia, Hetzel Theatre, Corner North Tce & Kintore Ave, Adelaide
    Getting started with Digital Springboard, 9:30am-10:30am
    Skills to start your own business – parts 1, 2, 3, 10:45am-11:45am
    Skills to start your own business – parts 1, 2, 3 continued, 12:30pm-1:30pm
    Get started with code, 2:00pm-3:00pm
    Answering questions with data, 3:30pm-4:30pm

Thursday 27 September 2018

  • Build a CV and Write a cover letter – delivered by Infoxchange
    4:30pm – 6:30pm, Nuriootpa Library, 43-51 Tanunda Road, Nuriootpa
  • Get Started with code – delivered by Infoxchange
    4:00pm – 5:30pm, Playford Civic Centre Library, 10 Playford Boulevard, Elizabeth

Wednesday 3 October 2018

  • Spreadsheets for beginners – delivered by Light Regional Public Library
    2:00pm-4:00pm, Kapunda Library, 51 – 53 Main St, Kapunda

Friday 5 October 2018

  • Introduction to email – delivered by Light Regional Public Library
    10:00am to 12:00pm, Freeling Library, 7 Hanson St, Freeling

Wednesday 10 October 2018

  • Introduction to email – delivered by Light Regional Public Library
    2:00pm-4:00pm, Freeling Library, 7 Hanson St, Freeling

Friday 12 October 2018

  • Spreadsheets for beginners – delivered by Light Regional Public Library
    10:00am-12:00pm, Freeling Library, 7 Hanson St, Freeling

Saturday 20 October 2018

  • Start your own business (Day 1) – delivered by Light Regional Public Library
    10:30am-3:30pm, Kapunda Library, 51 – 53 Main St, Kapunda

Sunday 21 October 2018

  • Start your own business (Day 2) – delivered by Light Regional Public Library
    10:30am to 3:30pm, Kapunda Library, 51 – 53 Main St, Kapunda

What is PRACE?

PRACE is a not-for-profit charitable organisation committed to meeting the language, literacy and numeracy, vocational training and further education needs of our local community in the Northern Metropolitan Region of Melbourne.

We have strong ties with the local community where we’ve been running programs for over 25 years. We deliver training at a number of venues including Merrilands Community Centre, Reservoir Neighbourhood House, East Preston Community Centre, Northland Youth Centre, and Thomastown Neighbourhood House.

We’re regarded as a key English as an Additional Language (EAL) and literacy and numeracy adult education provider.

In addition to this, we’re a Learn Local, Neighbourhood House, Registered Training Organisation and deliver the Victorian Certificate of Applied Learning (VCAL) as an independent school, PRACE College.


Why did you become a Digital Springboard delivery partner?

Digital skills training has become an important part of our curriculum but it’s been challenging to find high quality, accessible and comprehensive classroom resources suitable for people from highly diverse backgrounds. The Digital Springboard resources appear to address this gap.

We were attracted to becoming a Digital Springboard partner because we recognise that the initiative is motivated by a commitment to digital inclusion, and more broadly, driven by an interest in social justice. This is a perspective that is strongly in line with our organisation’s values.

What are your community’s needs, and how will Digital Springboard help?

Returning to work

Over the last 10 years we’ve had a surge of interest in digital skills training from people aged over 45 years old. Many of these individuals have experienced forced redundancy and/or have simply found themselves in an economy that requires skills that were not part of their secondary school education. For these people, ‘starting from scratch’ often feels overwhelming and we are always looking for new ways to support these learners.

Young people
Our VCAL teachers and youth workers are always looking for innovative new ways to assist our students to develop a higher level of digital skills. Our students have developed an interest in social media strategy and marketing, but so far have not undertaken formal training in this area.

English as an Additional Language

It is often difficult to find specialised training materials for EAL students, particularly ones focused on digital skills.

It’s not uncommon for EAL students to arrive at PRACE with little formal education. To get this cohort ‘work-ready’, it’s our aim to introduce technology to them early. It’s our objective that once students have completed the four levels of EAL training, they’ll have the confidence to navigate a range of digital devices and the ability to engage with friends and prospective employers online.

Foundational vocational training

A similar principle applies to our pre-accredited course participants. This diverse cohort of students have enrolled at PRACE to complete foundation level training. Course participants have often experienced long-term unemployment.

Adults with cognitive disabilities   

Students in our Transition Education program experience a range of cognitive and developmental issues and come to PRACE seeking an opportunity to improve their interpersonal skills and independence. These students often have low literacy levels but are always eager to engage with new technology.

Older people

We’re always looking for new ideas and resources to better engage with this diverse audience and the clean and well-designed Digital Springboard resources will be great new asset for our program.


Which courses will you be delivering, and why?

We’ve chosen a selection of Digital Springboard courses that fit well with our existing curriculum, including ‘Build your CV’, ‘Write a cover letter’ and ‘Introduction to email’. Prior to becoming a Digital Springboard delivery partner, we didn’t have access to comprehensive resources on these topics.

Have you attended train the trainer?

Two of our staff members have attended train the trainer and were both highly impressed with these sessions; the facilitation style was interesting and engaging (certainly no death by PowerPoint!) Walking through the materials with Infoxchange staff opened our eyes as an organisation to the depth and breadth of the impressive resources available through the Digital Springboard platform.  Without this experience it may have taken us much longer to understand how the different components of each ‘training pack’ connect. Another important benefit of this training opportunity was the chance to meet with people from a range of different sectors (local government, employment and community) and share our experiences of delivering digital inclusion focused programs in very different contexts.

Read more about PRACE on their website.

Photo: Digital Springboard team with Councillor Dan Clancy (City of Latrobe), Councillor Mikaela Power (Baw Baw Shire), Binary Shift MC Anthony Mayer and Google trainer Jordan McMullen.

Digital inclusion is a major economic and equity challenge for Australia, particularly for regional areas. At the same time, there is a growing need for Australians to be able to use, configure or build digital systems that are well-equipped for the jobs of the future.

That’s why it was so exciting for Infoxchange and Digital Springboard to attend Gippsland’s Binary Shift conference to hear from technology experts and regional entrepreneurs about many fantastic innovations in the region.

At the conference, we delivered a morning of hands-on workshops as part of our Digital Springboard program with Google, which provides free digital skills training to help Australians find work or further their career and bridge the digital divide.

Joining our “Get started with code” workshop were Amber and Georgia, two Year 10 students at the nearby Lavalla Catholic College.

Georgia and Amber
Georgia and Amber

Inspired by their participation in Gippsland’s STEM Sisters program, Amber and Georgia wanted to attend Binary Shift to explore the technology of the future and meet tech experts from the region.

They were already familiar with CSS and html, having used it to develop an app for a school project.

“It was for diabetes and to help local people in our area to have a healthier lifestyle, and it had different things like the health part, ways to communicate with medical professionals and also healthy places to eat or places to walk,” said Amber.

Georgia and Amber with Digital Springboard trainer Stephanie Livingstone
Georgia and Amber with Digital Springboard Training Coordinator Stephanie Livingstone

Chaperoning Amber and Georgia for the day was Amber’s great-grandmother, Barbara.

Before joining our workshop, Barbara had no idea what coding was, and was quite anxious about participating in the activity.

“I’d like to know more, but I think at my age it’s hard … I mean, we didn’t have computers, we didn’t have phones,” said Barbara.

But she found herself pleasantly surprised.

“I found listening to (Steph, the Digital Springboard trainer) was interesting – I was surprised I could follow what she was doing!”

Digital Springboard trainer Stephanie Livingstone
Stephanie Livingstone delivering the course “Answering questions with data”

It’s inspiring to see how younger generations are innovating using technology, and encouraging that older people like Barbara are open to learning new digital skills.

But many of the people who have the most to gain from the social, educational and financial benefits of being online are missing out. Some just don’t have the skills they need to thrive in today’s digital economy.

“I’m just glad that these two are doing it now at their age,” Barbara said of Amber and Georgia.

“If they could just do it earlier in school … they’re going to be so far ahead of everybody.”


Digital Springboard joined Binary Shift as part of three events supported by the Victorian Government’s Digital Innovation Festival. We also ran “Get started with code” at the Collingwood Entrepreneurial Forum, and will be delivering “Writing for social media” and “Answering questions with data” at the Geelong Innovation Festival on 5 September 2018. All events are free of charge.

What does Public Library Services (PLS) do?

We’re the central support agency for all South Australian Public Libraries and have been in existence for over 30 years.

Our clients are the 134 Public Libraries across regional and metropolitan South Australia, serving communities with as few as 300 residents to over 150,000 community members.

Why did you become a Digital Springboard delivery partner?

Digital Springboard will build the skills and capacity of library staff to deliver much needed digital skills to their communities.

Since the publication of Tomorrow’s Libraries in 2015, PLS has been working to advance many of the public library network’s strategic objectives, including a number that relate to the digital literacy of library staff and customers. Along with our own research, the publication of the Australian Digital Inclusion Index has reinforced the need for libraries to continue to play a key role in bridging the digital divide.

As more of our daily activities move to the online environment, libraries are experiencing a growing demand from the community for assistance to access basic services, to become job ready, and for social enjoyment.

Public Library Services

Tell us about your community

We’re working with 6 libraries to support them to deliver training to their communities in Prospect, Playford, Onkaparinga, Marion, Light Regional and Barossa.

Many residents are employed in general agriculture, viticulture, engineering, dairy and primary production. All of these fields are becoming more reliant on technology. There are also vibrant tourism and hospitality industries.

Digital Springboard will allow us to focus on guiding people in gaining the skills they need to submit employment applications as well as enabling them to gain further knowledge, experience and confidence in and around technology.

We aim to run sessions that will enable all age groups to prosper in our increasingly digital world, from school leavers to more senior people either re-entering the workforce or changing career paths.

Which Digital Springboard courses will you be delivering?

As many as possible! In the short term, we see a need for delivering ‘Build a CV’ and ‘Write a cover letter’, and we’ve already had members of the local community enquiring about the social media courses to help support them in the running of their small businesses. There are a growing number of people running micro-businesses from home; artists, authors, bloggers are just some of the local talent looking for support in this area.

Around 500 participants attended courses at Perth Town Hall in a series of events that marked Digital Springboard’s debut in Western Australia.

The program aims to ensure Australians have the digital skills they need to succeed by providing face-to-face training to help them build confidence with online tools and prepare for new opportunities.

“Many of the people who have the most to gain from the social, educational and financial benefits of being online are missing out. Digital Springboard offers a chance to improve the digital skills of diverse and marginalised communities, while also supporting transitions to work and career growth,” said David Spriggs, CEO of Infoxchange.

Working with partners in Western Australia including The Clontarf Foundation, Linkwest and a growing list of community groups, libraries and not-for-profits, Digital Springboard will provide in-person training across the state for the remainder of the year.

“We believe that technology has the power to connect people, create opportunities, and inspire change. But we also understand that some Australians don’t feel like they have the skills they need to succeed in today’s digital economy. That’s why we’re working with Infoxchange to deliver Digital Springboard and help people to prepare for the future, whether they want to learn how to get started online or expand their skills,” said Richard Flanagan, Head of Brand and Business Marketing, Google Australia.

The Clontarf Foundation’s General Manager for Employment Marcus Harrold said “The Clontarf Foundation is very appreciative of the support that Infoxchange and Google have provided our young Aboriginal and Torres Strait Islander students across the country. The workshops and subsequent skills that our students have acquired will only further enhance their employment prospects and preparedness for the future. The world is moving extremely fast and so it is vital that we allow all our students access to the most up-to-date technology”.

Jane Chilcott, CEO of Linkwest said, “As a peak organisation that represents 150 community managed nonprofits across WA, our members are increasingly working with vulnerable people who are struggling to access various government and business services online. This is a vital program which will be provided through our network to people across Western Australia.”

The Australia Digital Inclusion Index suggests that the digital divide is widening and there is a growing need for Australians to be able to use, configure or build digital systems.

Digital Springboard courses provide job readiness skills such as building a CV and writing cover letters in a digital world, as well as more in-depth topics such as social media strategy and an introduction to coding.

Community organisations and not-for-profits who are interested in being part of the program can find out more here.

When Infoxchange and Google first started talking about creating Digital Springboard, we were sure of one thing – the importance of supporting community organisations, libraries and not-for-profits to do what they do best.

Whether that’s helping people living with disabilities to find meaningful work, supporting Aboriginal and Torres Strait Islander youth, or helping new migrants find their feet, we wanted to provide a resource that would support organisations to do their important work.

And so, Digital Springboard was born. We’ve created 11 courses that can be used by any community organisation, for free, to help people gain the digital skills they need to find work or further their careers. The courses are easy for organisations to roll out and come with a suite of resources that they can choose from to suit their community’s needs.

Our partners will play a crucial role in delivering the courses across Australia, giving people nationwide the chance to become more confident using digital technologies.

We’re proud to have already built strong partnerships with five wonderful organisations who have joined as Digital Springboard delivery partners: Australian Red Cross, The Smith Family, The Clontarf Foundation, WISE Employment and the Australian Neighbourhood Houses and Centres Association.

Between them, these organisations will reach over 6,000 people, from Katherine in the Northern Territory down to Burnie is Tasmania. And we’re only just getting started!

We think that anyone can help improve digital skills in their local community, so we’ve made becoming a delivery partner easy – apply online or send us an email.