FAQs for delivery partners

  • Can my organisation deliver Digital Springboard courses in our local community?

    Yes! We are inviting community organisations all around the country to partner with us to deliver Digital Springboard courses to people in their local area. By coming on board as a community partner and offering the Digital Springboard courses, you too can help improve the digital skills of your local community.

    Organisations that might like to join include libraries, neighbourhood houses, employment service providers and other not-for-profit organisations.

    See our Become a delivery partner page to learn more.

  • How much does it cost to become a delivery partner?

    It is free to become a Digital Springboard delivery partner. If you would like to partner with us to deliver Digital Springboard courses see our Become a delivery partner page to learn more.

  • Does my organisation needs to have extensive training experience to become a delivery partner?

    No, we will provide a suite of resources to help you deliver the Digital Springboard course of your choice. The facilitator notes will help you understand the content and the best approach to teach the course and the ‘How to’ guides will help you set up and promote your course.

  • Can my organisation pick which courses we want to deliver?

    Absolutely. Delivery partners are welcome to pick and choose which courses are most suitable for their community. There is no minimum or maximum – it’s up to you to choose what is best for your community.

  • How does Digital Springboard support course delivery partners?

    Digital Springboard courses come with a suite of resources to use in your community. We provide training to help deliver the curriculum most relevant to your community, ongoing support and opportunities to be part of other events to boost digital skills in your local area.

    Delivery partners will receive in-person or online train the trainer sessions, course materials including slide decks, facilitator notes, ‘how to’ guides to help you set up and promote your event, and ongoing support

    See our Become a delivery partner page to learn more.

  • What’s covered in train the trainer sessions for delivery partners?
    • Introduction to Digital Springboard project objectives
    • How to access the available resources to support the training
    • Overview of delivery approach
    • Overview of monitoring and evaluation approach
  • Can delivery partners access train the trainer sessions online?

    Yes, we will have some online train the trainer videos for those who can’t make it to an in-person session. These videos will also help refresh your skills as a trainer.

  • How long are train the trainer sessions for delivery partners?

    It depends on the course you’ll be teaching, but each train the trainer session is roughly the same duration as the equivalent Digital Springboard course. For example, Build your CV is 60 minutes long, so the train the trainer will be approximate 60 minutes long.

  • What do I need to run a course?

    Most courses require you to have a laptop/projector to display a PowerPoint presentation, a working internet connection and devices for participants. If these tools aren’t available to you, there are options for some courses to be delivered without them.

    Each course also requires basic stationery like post-it notes, markers and butcher’s paper. We’ve tried to keep it as simple as possible. All of the materials required are outlined in the ‘Session Setup’ and ‘Course Overview’ documents we provide for each course to ensure you don’t forget anything. Click here to download the full course overview (864 KB PDF).

  • What's the ideal class size?

    The ideal number for Digital Springboard workshops is about 10-15 people, but we encourage delivery partners to be flexible and use whatever group sizes are available to them. We trust that you know what works best for your community!

    Courses can be delivered on a one-on-one basis, as two people sitting around a coffee table, or groups of up to 20 in a large classroom. We don’t set a minimum or maximum number of participants. We’ve delivered Digital Springboard courses to groups of up to 200+ people, so we’re flexible with delivery.

    For slightly more complex courses such as ‘Get started with code’ and ‘Answering questions with data’ we do recommend smaller group sizes because they’re easier to manage.

  • Can we charge for courses to cover overhead costs?

    Digital Springboard courses are free for community members, but we also understand that there may be a need to charge a small fee to cover expenses like venue hire and trainer/material costs.

    If you think you may need to charge some small overhead costs for your courses, please talk to us first. You can contact us at

  • When I sign up as a partner, am I under any obligation to run a certain number of courses?

    While we would love for everyone who signs up to be a partner to run Digital Springboard courses, we understand that sometimes situations can change. If you sign up but then find that you’re unable to deliver the courses, that’s fine.

  • What monitoring and evaluation tools does Digital Springboard use?

    The main two monitoring and evaluation tools that Digital Springboard uses are short participant feedback cards and quarterly interim partner surveys. We encourage our delivery partners to share ongoing feedback with us so that we can iteratively improve our course offerings and understand what support you need to deliver our courses.

    Our participant feedback cards have been designed to be quick and easy for participants to complete and for trainers to share with us. Quarterly partner reports will be provided to all Digital Springboard delivery partners to understand your organisation’s reach, participant demographics and which sessions were most popular.

  • How can I get my organisation involved?

    Apply to become a Digital Springboard delivery partner by completing this form.

    Use our contact form to send us a message.

    Email us at